The Water Damage Restoration Process

Restoring your home to livable, pre-damage conditions involves water removal, decontamination, and drying. Standing water and moisture create the perfect environment for bacteria and mold. 

STEP 1: INSPECTION - A professional can best assess the extent of water damage in your home. SERVPRO technicians will determine a class and category of water damage. Believe it or not there is different types of water that can do damage.

STEP 2: WATER REMOVAL - SERVPRO uses high quality pumps and vacuums to remove water from your home. Water removal begins as soon as possible to prevent mold and bacteria growth.

STEP 3: DRYING - After all water has been removed, drying and dehumidification begins. This step is important to clear up any remaining moisture after water removal.

STEP 4: CLEANING - All personal belongings need to be cleaned and sanitized to prevent unwanted mold and bacterial growth. Carpeting, clothing, and drapery are given antimicrobial treatments. Air scrubbers may also be used to remove particles and moisture from the air. 

STEP 5: RESTORATION - Restoration involves replacing materials like drywall and insulation. Sometimes this process is simple, while serious cases could require replacing entire walls. Exposure to toxic substances like lead and asbestos is possible. Older homes are likely to contain these substances.

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Every water damage event is a little different and requires a unique solution, but the general process stays the same. You can click on any of the steps below to learn more about that process.

Step 1 - Emergency Contact

The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources.

Step 2 - Inspection and Water Damage Assessment

We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Step 3 - Water Removal / Water Extraction

The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.

Step 4 - Drying and Dehumidification

We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

Step 5 - Cleaning and Sanitizing

We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our professionals are trained to provide sanitizing treatments and to remove odors and deodorize your property.

Step 6 - Restoration

Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.

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